Returns & Refunds
We want you to feel confident in your AYVONTI purchase. If something isn’t right, we’re here to help.
Returning your order
We accept returns of faulty products and unwanted items, subject to the conditions below.
For UK online orders, please notify us within 14 days of receiving your order if you wish to cancel or return an item. You then have a further 14 days from notifying us to send it back. Select the reason for return when initiating return from the dropdown menu. No reason is required for cancelling.
Please return unwanted items unworn, unwashed and with their original tags attached, using the original packaging where possible. You may try clothing on as you would in a shop. We may reduce your refund if handling beyond what is necessary to check the item’s nature, characteristics and fit has reduced its value.
These conditions do not restrict your rights regarding faulty or incorrectly supplied items.
How to request a return
- Visit ayvonti.com and click the account icon next to the shopping basket.
- Enter the email address used for your order and sign in using the code sent to you.
- Select your order and choose the item or items you wish to return.
- Submit your return request. We will email your return instructions and postage label.
Alternatively, email hello@ayvonti.com with your order number and the items you wish to return. You can notify us of cancellation by email without accessing your account.
Return postage
For unwanted items, the customer is responsible for return postage.
Our UK return label costs £3.25. This charge will be deducted from your refund when you use our label.
We do not charge a restocking fee.
If your item is faulty, damaged or incorrectly supplied, we will cover reasonable return postage costs. Please contact us before posting it so we can arrange the return.
Refunds
Refunds are made to the original payment method.
For UK cancellations, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier. Your payment provider may take additional time to display the funds in your account.
If you cancel your entire order within the statutory cancellation period, we will also refund the original standard delivery charge. Any additional amount paid for an upgraded delivery service will not be refunded.
Exchanges
If you would like a different size or colour, please contact hello@ayvonti.com so we can advise on availability and the next steps.
Hygiene-sensitive items
Where an item is supplied with a hygiene seal and is unsuitable for return for genuine health or hygiene reasons, we cannot accept a change-of-mind return once that seal has been broken.
This does not affect your rights if an item is faulty, damaged or incorrectly supplied.
Faulty, damaged or incorrect items
Please email hello@ayvonti.com with your order number and details of the problem. If possible, include a photograph or video to help us assess the issue.
We will explain the next steps and provide the refund, repair or replacement you are entitled to under applicable consumer law. You will not be charged return postage for a confirmed faulty, damaged or incorrectly supplied item.
International returns
Customers outside the UK should contact hello@ayvonti.com for return instructions. Customers are responsible for postage for change-of-mind returns; we cover reasonable return costs for faulty or incorrectly supplied items.
Any mandatory consumer rights applicable to your purchase remain unaffected.
Contact us
For help with a return or refund, email hello@ayvonti.com.
Nothing in this policy affects your statutory consumer rights.